Ticket Service

Characterised by its diversity and vitality, Dresden's theatrical scene is home to all categories of performing arts. It includes the Semper Opera House, the new Operetta, cabaret and the Projekttheater, as well as open-air performances. We are delighted to organize tickets for your favorite performance.

Guided Tour – our diverse range of additional events

Drawing on the experience of our Concierge and Martina Fröhlich, Executive PA will be happy to arrange a private tour for you − allowing you to discover the many other wonderful sides that Dresden has to offer and to make your stay even more memorable.

All city tours

Flower Service

Would you like a bouquet of lovingly selected flowers in your room? Or a bunch of roses to adorn your breakfast table on the morning of your anniversary? We will take care of it.

Dogs

A warm welcome awaits your four-footed friend in our hotel. It goes without saying that a dog set up with water bowl and welcome snack is available upon request. We can also organise a dog-sitter, an appointment at the dog parlour, or with the vet, if required.

To cover the costs of special, additional cleaning of the bedroom, we charge a rate of € 20 per night for a pet.

Shuttle Service

BMW is the exclusive automotive partner of the Bülow Palais.

To the Semper Opera, to a business date or to the airport: Shuttle services with a first-class chauffeur are tailored to your individual needs to make sure you get there safely and relaxed.

Your Personal Picnic Basket

Enjoying al fresco dining doesn't necessarily mean eating on the garden patio or outdoors at a restaurant. We have a very special way of making your picnic dreams come true! We can now provide guests with an exclusive picnic basket filled with delicious treats from Head chef Sven Vogel of the Caroussel Nouvelle restaurant. With matching blanket in tow, you can indulge in a gourmet dining experience of another kind just 5 minute stroll away on the banks of the Elbe, with a view of the skyline of the historic Old Town.

Picnic basket 'Comfort’

For € 35 per person including:

• 3 kinds of sandwiches
• 3 kinds of salads
• Fruits & bite and sized vegetable sticks with dip
• 1 piece of homemade cake
• Non – alcoholic beverages
• 1 bottle of Prosecco

Picnic basket 'Deluxe’

For € 50 per person including:

• 3 kinds of gourmet sandwiches
• Elevated finger food
• 3 kinds of salads 'gourmetstyle’
• Fruits & bite and sized vegetable sticks with dip
• 2 pieces of homemade cake
• Non – alcoholic beverages
• 1 bottle of local sparkling wine

Additional booking:

• Homemade pralines for € 3 per piece
• Marinated salmon for € 10 per 100 g
• Caviar for € 69 per 30 g
• Wine from € 33 per 0.75 l
• Champagne from € 85 per 0.75 l

Deposit per picnic basket € 50

For optimal preparation, a timely advance order is desirable; at least 24 hours in advance. When ordering a picnic basket, we always ask for an advance payment including the deposit. The basket will be returned as soon as possible - but no later than the next day. If the basket is returned undamaged, you will receive your deposit back immediately.

You are welcome to make a binding reservation under:

+49 (0)351 80030
info.palais@buelow-hotels.de

Dear guests,

In order to be able to welcome you again with us, we have adapted our processes in accordance with the Corona measures to offer you and our employees the best possible protection and the greatest possible safety.

The individual points are of course constantly adapted to the requirements of the federal and state governments.

We look forward to seeing you again soon!

Your host Ralf J. Kutzner & the Bülow Team

Reception

• Check-in and check-out will be contactless
• Room cards are disinfected before being issued
• Disinfectants and, if required, mouth and nose protection are available for you

Breakfast

• The meals will be served at the table as there will be no more a breakfast buffet
• Breakfast can also be ordered as room service

Hotel-restaurant

• DUE TO THE CURRENT SITUATION OUR HOTEL-RESTAURANT IS CLOSED AT THE MOMENT.
• Between the tables is a minimum distance of 1.5 meters
• We accompany our guests to the table reserved for them
• In addition to the well-known premises of the Caroussel Nouvelle restaurant, the Green Salon is also available to you on request
• All meals can also be ordered as room service
• Family celebrations for max. 10 persons are permitted
• Kitchen closing time at 9:30 pm
• We collect contact information from all guests. This information is only used for the purpose of tracking contacts and will only be given to the health department upon request. After one month the data will be destroyed.

Hotel room

• In addition to the usual high quality cleaning, light buttons, door handles, remote controls, taps and toilets are also disinfected
• Our cleaning staff wears mouth and nose protection and gloves
• Our laundry guarantees hygienic cleaning of hotel bed linen and towels

Palais SPA

• DUE TO THE CURRENT SITUATION OUR PALAIS SPA IS CLOSED AT THE MOMENT.
• The sauna area remains closed for the time being due to the regulation
• Max. 2 persons per sauna may take a sauna at the same time
• The fitness area can be used by max. 2 persons at the same time
• The staff in the SPA area will be pleased to arrange cosmetic or massage appointments

Conferences and Celebrations

• PLEASE NOTE THAT WE DO NOT PROVIDE CULINARY SERVICES DURING THE MONTH OF DECEMBER.
  WE ARE HAPPY TO RENT OUR MEETING ROOMS TO YOU.
• We will provide all conference rooms with sufficient space
• In case participants should be connected via video, our internet access with a large enough capacity is available free of charge
• All premises are thoroughly aired during the coffee break
• Coffee breaks are offered separately and at different times
• Company and club parties for max. 10 persons are permitted
• Meetings/ gatherings in public space are approved for max. 100 persons (in closed rooms)

General

• At all entrances there are disinfectant dispensers and the hygiene guidelines
• Guests must wear a mouth and nose protector in all public areas, which can be taken off at the table in the restaurant
• All employees wear a mouth and nose mask or a plexiglass visor
• Employees and guests who show symptoms of illness are not allowed to enter the company
• The public restrooms are cleaned and disinfected every hour
• All contact points such as elevator buttons, door handles and stair railings are regularly disinfected
• Our employees are continuously trained in the necessary hygiene guidelines

Last update: March 22, 2021, valid from December 1, 2020

Executive Director

Ralf J. Kutzner
+49 (351) 800 30
ralf.kutzner@buelow-hotels.de

Vice Executive Director

Martina Fröhlich
+49 (351) 800 31 48
martina.froehlich@buelow-hotels.de

Head Chef

Sven Vogel
+49 (351) 800 3172
kueche@buelow-hotels.de

Sous Chef

Sebastian Bellmann
+49 (351) 800 3172
kueche@buelow-hotels.de

Hostess Restaurant & Sommelière 

Jana Schellenberg
+49 (351) 800 30
restaurant@buelow-hotels.de

Hostess Restaurant

Julia Schwartz
+49 (351) 800 31 40
restaurant@buelow-hotels.de

Front Office Manager

Richard Haufe
+49 (351) 800 31 42
richard.haufe@buelow-hotels.de

Housekeeping Manager

Melanie Kambach
+49 (351) 800 31 76
melanie.kambach@buelow-hotels.de

Event Manager

Ulrike Beyrich
+49 (351) 800 31 49
veranstaltung@buelow-hotels.de

Marketing Manager

Jutta Rönsch
+49 (351) 800 32 17
jutta.roensch@buelow-hotels.de

Senior Sales Manager

Eva Guggenmos
+49 (351) 800 32 13
eva.guggenmos@buelow-hotels.de

Accounting Manager

Christiane Bracklow
+49 (351) 800 32 00
buchhaltung@buelow-hotels.de

Facility Management

• Freeway: well-developed motorways connecting Dresden with Prague, Berlin, Munich and Frankfurt lead right into the city centre
• By train (Deutsche Bahn): the nearest station, Dresden – Neustadt, is approximately 600 metres from the hotel
• Airport: Dresden International Airport

Journey with route planner

Größere Kartenansicht

We are constantly striving to maintain and further improve the quality of our standards and service. Our aim is to continuously deliver honest hospitality and highest levels of comfort; hence all remarks and observations are extremely helpful to us.

Yours sincerely - the Bülow team

Excellent

4.8

833 verified reviews

Guests Comments

Dresden, March 2021

New chef, new name, new concept:
Caroussel about to relaunch

The previous bistro merges with the fine dining restaurant. The new restaurant concept is called Caroussel Nouvelle. Seasonal delights are complemented with specialities from the traditional cuisines of the world. Meissen porcelain, exciting wines and urban nonchalance lift the traditional restaurant boundaries. Responsible for this is the new head chef Sven Vogel, Hostess and Sommelière remains Jana Schellenberg.

Dallas, February 2021

Highest guest ratings bring another award in 2021

One of the biggest online travel agencies Hotels.com™ has choosen the 'Loved by Guests 2021 -Most Wanted-' Awards. These awards are given exclusively to properties with the highest guest review scores in the world. We are delighted to once again be the highest rated hotel in Dresden. The award shows that guests feel pampered and valued.

Amsterdam, January 2021

Bülow Palais honored with the Traveller Review Award 2021

Among many other challenges, 2020 was a year without much opportunity for travel. For this very reason, the trips our guests were able to take were of special significance. We thank our guests so much for the wonderful reviews. This award shows their appreciation for our work.

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Frankfurt a. Main, November 2020

Bülow Palais is one of the 25 best Hotels in Germany

For the first time the ranking “The 101 best Hotels in Germany” was published this year. Over 11 000 Hotels, online-reviews and expert-evaluations have been compared for the ranking. Our hotel is the only one in Saxony to make it to the top-25-hotels of all German hotels. We are proud of that and happy about place 21!

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Graz, Oktober 2020

100 Best Chefs Germany again with Benjamin Biedlingmaier

Every year, the Austrian magazine Rolling Pin presents the toughest and biggest award for Germany's top chefs. Benjamin Biedlingmaier has been nominated again and we are very happy to congratulate him on making it into the Top 100 of Best Chefs Germany again.

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London, August 2020

Number 15 of the Top 25 Hotels in Germany by TripAdvisor

Based on millions of ratings and opinions from the whole world, the Hotel Bülow Palais was awarded first place in the categories Best Luxury, Best Romance and Best Top by Tripadvisor. We are especially proud to be one of the Top 15 hotels in Germany. Therefore, due to our extraordinary ambience, we count to the most popular hotels in Germany and continue to be visited on a regular basis - the Travellers' Choice Best of the Best 2020. 

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Stuhr, November 2019

Hotel of the year 2020

The Hotel Bülow Palais has received the title ‘Hotel of the year’ competing against over 1200 hotels in the 'Great Restaurant & Hotel Guide'. This is the first time the award goes to Dresden. We were able to impress with a particularly high level of hospitality.

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Berlin, August 2019

2nd place of the best city hotels in Germany

The travel experts at Travelcircus have examined and analysed 285 of the most popular city hotels in Germany. The Hotel Bülow Palais was not only in the Top 25, but can also claim to be the second best in Germany.

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Frankfurt, May 2019

TOP 50: Three titles for the Bülow managers

Hotel director Ralf J. Kutzner, chef de cuisine Benjamin Biedlingmaier and sommeliere Jana Schellenberg were able to impress the restaurant guide Schlemmeratlas as well as the hotel guide Schlummeratlas with their qualities and are among the 50 most important hoteliers and restaurateurs in Germany.

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Düsseldorf, November 2018

1st place in the trivago ranking of five-star hotels in Germany for the 3rd time

The Hotel Bülow Palais was once again able to defend its leading position in the ranking of the best five-star hotels in Germany. The online travel portal trivago analyzes the guest ratings every year. Approximately 175 million ratings from 34 different websites are included in the analysis.

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Dresden, May 2018

Bülow Palais Dresden again five stars superior

The hotel and restaurant association DEHOGA Sachsen has once again rated the Relais & Châteaux Hotel Bülow Palais in Dresden's baroque quarter as "Five Stars Superior". The hotel maintains its place among the top hotels in Germany. There are only four hotels in this highest category in the state of Saxony, three are situated in Dresden.

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